Smoke Cartel Information
Online headshop Smoke Cartel was founded in 2013 by friends and art school students, Darby Cox and Sean Geng. They were disappointed by the selection available at local headshops and had been dissatisfied by their experiences shopping for glass online. In response, they joined forces to build something better; an online location where smokers could come for top-quality items, excellent prices and incredible customer service.
At Smoke Cartel, they love local artists and only stock products from vendors they know and trust. Quality control is an essential part of their operation and they pledge only to sell items that they would use themselves.
The shopping experience available at Smoke Cartel is one of the best you are like to find in any online store. Their products are arranged into simple categories for easy browsing and several large, bright pictures illustrate each item so you can get a feel for it before you buy.
The range of products available at Smoke Cartel is impressive; they stock bongs, rigs, vaporizers, pipes, accessories and CBD oils. Each of these categories is extensive and covers everything from simple yet practical budget items, to one of a kind specialist pieces.
They also stock their own pieces alongside those from many well-respected brands. The Smoke Cartel glass range was awarded the High Times Award for ‘Best Glass’.
Their range of manufacturers is expanding all the time. You will be able to find items from trusted names like:
- Dr. Dabber
- Retro Vapes
- Storz and Bickel
Smoke Cartel is a genuine one-stop-shop where you will find everything, including:
- Bongs & Water Pipes
- Hand Pipes
- Rolling Paper & Trays
- Blunt Wraps
- Dab Rigs
- Quartz Bangers & Nails
- Titanium & Ceramic Nails
- Nectar Collectors
- Ash catchers
- Glass Adapters
- Rosin Presses
- CBD Products
In addition to all this, you can subscribe to one of their monthly boxes. There are 4 to choose from, and they range in price from between $19,99 to $99.99 a month. This is a great way to keep topped up with the latest toking kit or the perfect gift for your favorite stoner.
Smoke Cartel Payment Options
Smoke Cartel accepts all major credit and debit cards, including Visa, Mastercard, American Express and Discover. You can also pay by Bitcoin or split your purchase into monthly payments with Sezzle or ViaBill. ‘smokecartel.com’ will appear on your billing statement.
Smoke Cartel Shipping
All orders over $300 are eligible for free shipping. Packages to be sent within the US are also sent free of charge. International shipping costs start at $19.95 and you have the choice of first-class or priority shipping.
Everything you order will arrive in plain brown shipping boxes with no indication of what it contains. ‘Smoke Cartel’ won’t appear anywhere on the outside of the packaging.
Smoke Cartel will ship anywhere in the US and internationally to Australia, Canada, Columbia, Costa Rica, Denmark, Egypt, France, Germany, Ireland, Italy, The Netherlands, Singapore, Thailand and the United Kingdom.
Most orders are shipped the same day as they are placed but may take up to 3 days. Any items broken during shipping will be replaced with the same or equivalent pieces. To claim, you must take photographs of the broken item and inform Smoke Cartel within two days of receiving the package.
Return Options and Warranty
Returns are accepted for unused items only, and they will be exchanged for store credit. To initiate a return, you must email them at firstname.lastname@example.org and then send the item with your order number.
Note: You will be required to pay any additional shipping or handling fees.
GlassGuard warranty is available to purchase alongside any glassware. It must be bought at the same time as your item and costs 7% of the cost of the item. Lifetime coverage that lasts for as long as you have the product. It covers breakages on certain glassware products and can be added at checkout.
Some other products like vaporizers may come with a manufacturer’s warranty. Check with the manufacturer before purchase to ensure that it covers items not directly sold by them.
Freebies and Discount Coupons
On site, you will always find a range of sale items and special deals available. If you sign up for their newsletter, you get 5% off your next purchase and first access to new products, sales, discounts and deals.
Smoke Cartel’s loyalty program means that you can earn points to spend in-store. You can earn 5 points from every dollar you spend on their site and 500 points every time you successfully refer a friend to them. The points can also be used to earn access to exclusive discounts.
Smoke Cartel Reviews
Trustpilot has a growing number of customer responses for Smoke Cartel. Currently, they have an overall rating of 4 out 5, with nearly 70% of customers rating them as ‘Excellent.’
There are lots of delighted mentions of the quality glassware and incredible customer service.
This is the best glass I’ve ever owned in my life.Richard Wang couldn’t be more impressed.
These guys know customer service.
Brian at Smoke Cartel proved he knows what good customer service is, and has made right an issue with a piece. These guys treat you right.
Thanks B, and Smoke Cartel!Bobby Johnny had a problem to start with, but was blown away by the customer service he received.
However, not everyone was happy with their Smoke Cartel experience. Several customers mention delivery issues, and others had complaints about product quality.
I have never nor will I ever purchase anything from this site. I have gone on the site a number of times, and every product that I’ve looked at had blatant lies in the description, and company staff were answering questions with false information.Ooga Booga was enraged by the information given on site.
Co-founder Sean, responded quickly:
I am sorry you had such a poor experience at Smoke Cartel. We have been scaling our operations internally, and are experiencing growing pains. I want to make it up to you – please feel free to contact me directly (I’m the co-founder) and I will personally do my best to answer your questions and remedy this.
– Sean, Co-Founder @ Smoke Cartel
Over on Reddit, Smoke Cartel is often the subject of discussion.
I’ve made a couple purchases through them. Their ordering is pretty smooth. I got a banger from them a couple months back. […] The USPS misplaced my package for a few days so that was kind of stressful, but when I emailed them about it, I got a friendly response within a few hours. The little rig is decent, it looks like all their glass functions well. I’d say as far as online ordering that isn’t buku $$ collector glass, they’re pretty foolproof. I’d definitely buy another rig from them.KFizzleKyle had a good experience and is a fan of their glass pieces:
Smoke Cartel Pros and Cons
- An incredible selection of products
- Award-winning glass
- A ‘one-stop-shop’
- Free US delivery
- Free delivery for orders over $300
- Loyalty program
- Regular discounts and offers
- Discreet packaging
- Makes an effort with customer service
- It would be useful to have better warranties available or more information provided on the manufacturers’ warranty.